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Case Code: HROB201
Case Length: 17 Pages 
Period: 2000-2018   
Pub Date: 2019
Teaching Note: Available
Price:Rs.500
Organization : Hilton Worldwide Holdings Inc (Hilton)
Industry :Hospitality
Countries : United States,Singapore,Cyprus,Australia
Themes:  Organizational Culture/ Employee Development/ Recruitment & Selection/ Training & Development
Case Studies  
Business Strategy
Marketing
Finance
Human Resource Management
IT and Systems
Operations
Economics
Leadership & Entrepreneurship

Hilton Hotels: HR Practices

 
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BACKGROUND NOTE

 

Hilton was founded by Conrad Hilton (Conrad). As a young boy, Conrad worked in his father’s general store in Socorro County, New Mexico, US , which was later converted into a ten-room hotel. This was followed by Conrad donning diverse roles that included serving two terms in the New Mexico State Legislature. In 1917, he joined as a volunteer in the US Army during World War I. Eighteen months after his enrollment into the army he returned home and found that his father had died in a car accident. As a young man, he decided to move to Texas to seek his fortune. His plan was to buy a bank. Conrad had been staying at a little known hotel called Mobley Hotel at Cisco, Texas . He noticed several long queues of people waiting in front of the hotel looking for a room there. Most days the hotel did not have extra rooms and the erstwhile owner was so tired of the constant work that he did not even plan to expand. Conrad came up with a brilliant plan. He bought the 40-room Mobley Hotel in 1919...

 
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